Privacy Policy

Last Updated: 23/08/2018
Thank you for visiting Dyslexia Scotwest.

Your privacy is important to us. This Privacy Policy is where we explain to you what personal information we may collect when you:

  • Visit our site.
  • Contact our telephone help line.
  • Become a member of Dyslexia Scotwest.
  • Donate.

This policy explains how personal information is collected, how we may use that information, where we store it, how long we store it for, and how we protect it. We also explain your rights in relation to your personal information.

Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.
We have divided our data protection policies into three separate documents:

  1. Our Privacy Policy
    This policy explains generally how we collect, use, store, and protect your personal information.
  2. Our Cookie Policy
    Our Cookie Policy is available here and explains more about how we may collect personal information about you via cookies on our site (it also explains what cookies are).
  3. Our Retention Policy
    You can find out how long we may hold onto your personal information here.

If you have any questions please do not hesitate to contact us at or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.


We are Dyslexia Scotwest. We are registered in Scotland as a private company limited by guarantee. Our company number is SC169576 and our registered office is at 182 Bath Street, Glasgow, G2 4HG, United Kingdom.
But, for the purposes of this Privacy Policy, it’s just easier if we refer to ourselves as “we”.


This Privacy Policy applies to our site located at and any other services that we may provide to you, for example, if you become a member of our organisation or contact our telephone helpline (we’ll just call these “our services” for short).

In the context of this Privacy Policy “personal information” means information which, on its own or in combination with other information, can be used to identify you, in particular by reference to an identifier such as your name, your address, or location data.

Provided that you consent to us collecting your personal information then this Privacy Policy will govern how we may use that personal information.

Because we are a private limited company registered in Scotland the personal information that you give us or that we collect from you will be held under Scottish data protection legislation (but we’ll just refer to this as the legislation”). The legislation requires that we tell you that we are a data controller for your personal information or, in other words, we determine the purposes for which and the manner in which any of your personal information is, or are to be, collected and processed by us.


Depending on how you engage with us we may obtain your consent in a number of different ways.

  • If you visit our site, then we may seek to obtain your consent through a pop-up at the bottom of your screen directing you to this Privacy Policy.
  • If you create an account with us or become a member then we will bring this Privacy Policy to your attention as part of your registration process and seek your consent to collect and process your personal information.
  • If you contact our telephone help line then we may ask for your consent verbally and, if you consent to us collecting your personal information, then we will maintain a written record of your verbal consent.
  • If you donate then we may collect information about you as part of your donation or, if you donate through a service such as GiftAid, then we may receive certain types of personal information about you from these third-parties.

We will seek your express consent to collect, process, and store your personal information. The manner in which we obtain your consent will vary depending on how you engage with us as follows:

  • By clicking or selecting the “I Agree” button that appears in the pop-up on our site.
  • By clicking or select the “I Agree” button as part of registering to be a member through our site.
  • By verbally confirming to us when you use our telephone helpline.

In each of these circumstances you are demonstrating to us that you are freely giving your informed and specific consent for us to collect and process your personal information for the purposes specified in this Privacy Policy and you are accepting and consenting to the practices described.

We will only hold your personal information for as long as detailed in our Retention Policy here.


If you consent to us collecting your personal information then we may process the following data about you:

Information you give to us:
You may give us personal information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you may provide to us when you register to use our site, subscribe to our services, search our site, participate in any discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.
The information you give us may include:
  • Your name;
  • Address;
  • E-mail address;
  • Phone number;
  • Financial and bank information

Information we collect about you:
When you visit our site we may collect information about you, including which pages you have visited (including date and time) which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page and any phone number used to call our customer service number.
The purpose of this information is to allow us to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, improving our site to ensure that content is presented in the most effective manner for you and for your computer, and as part of our efforts to keep our site safe and secure.
We may collect information about you when you call our telephone helpline. We do not record our calls and the information collected from you will usually be summarised and typed into our electronic filing system and the physical notes will be securely destroyed. The purpose of these notes is to enable us to assist you in any queries you may have or to follow-up with you on specific matters.
We may collect information about you when you register to become a member of Dyslexia Scotwest or if you donate to us directly. The purpose of collecting this information is to enable us to manage our membership, communicate with you, monitor donations, and assist us and our volunteers, employees, and staff when organising events.
Information we receive from other sources:
We are also working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, and GiftAid) and may receive information about you from them. For example, we may receive information about a GiftAid donation that we may need to file to HMRC.


When you give us your personal information then we may use it to:

  • Carry out our obligations from any contracts entered into between you and us and to provide you with information that you request from us.
  • Provide you with information about our organisation, including events.
  • Monitor donations that we receive from our members and the public.
  • Ensure that content from our site is presented in the most effective manner for you and for your computer.

If you provide us with your e-mail, telephone or mobile number then we may contact you by these electronic means (e-mail or SMS). However, we will not use your personal information for marketing purposes without your express consent.

If you do not wish to receive any information by electronic means then please get in touch with us.

If you opt-in to receive information about us then, depending on what personal information we hold about you, we may decide to contact you via:
  • E-mail;
  • SMS;
  • Telephone or
  • Post.

You may opt-in to receive general information about our activities or we may ask you to opt-in on a case by case basis.
We will do our best to let you know what method or methods of communication we will use. Don’t forget, you can always opt-out from receiving communications from us after you have opted-in or you can tell us that you only want to receive communications in a particular manner, or about a particular element of our organisation. Depending on the type of campaign we might give you the ability to select how you would like to be contacted but this might not always be possible due to technical issues.
If you opt-in to receive communication then we may need to pass your personal information to select third parties who are responsible for facilitating communication with you on our behalf. For example, we may need to pass some of your personal details if you wish to be contacted via SMS because we need to partner with a third party business to provide us with this facility.
The third parties that we use are as follows:

  1. Etellect Limited
    Company registered in the jurisdiction of Scotland under Company number: SC204571
    Purpose: Website hosting and Customer Relationship Management System
    Information Passed: Membership details, Helpline notes, and general information from inquirers seeking information/signposting on dyslexia related resources.

  2. Lugo Limited
    Company registered in the jurisdiction of Scotland under Company number:
    Purpose: IT support for network and Cloud based management systems. Email support.
    Information Passed: Access to Dyslexia Scotwest’s cloud-based system, files and emails.

  3. Microsoft Limited
    Company registered in the jurisdiction of England under Company number:
    Purpose: File and Email backup and storage.
    Information Passed: Files and Emails.

If you have opted-in to receive communications but that organisation is not listed above then this might be because we are using that organisation or service on a one-off basis – in which case, we will let you know. If you are unsure then please get in touch with us.
The purpose of opting into receiving communications from us is to help us better understand you, engage with you, share details about our work, and to assist us in providing the types of communications that you wish to receive from us. We will not knowingly sell your personal information for marketing purposes or pass your personal information to third parties.
If you are receiving communications from us in error or you have opted-out then please get in touch with us and we apologise for any inconvenience caused.


Unless you opt-in to receive communication we will not contact you unless it is necessary for us to get in touch. For example, we may need to get in touch with you if you asked us to provide you with further information about attending one of our events.

Please remember that our Cookies Policy covers matters such as using your personal information for analytics purposes.

In some cases we may disclose information about you with select third-parties:

  • We may anonymise and aggregate your information with other users (for example, we may track that 500 men aged under 20 have clicked on a specific page on our site on any given day). We may use such aggregate and anonymised information to help reach a particular target audience or understand who uses our site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you or providing you with services.
  • Debt collection agencies where you have breached a condition of any contract entered between us and you.
  • If we or substantially all of our assets are acquired by a third party, in which case personal information held by us about you may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce any agreements with you, or to protect our rights, property, or safety of our employees, volunteers, or others.


The personal information that we collect from you will be stored within the United Kingdom and the European Economic Area. We will not knowingly transfer your personal information outside of the European Economic Area. Where it may be necessary for us to transfer your personal information outside of the European Economic Area we will get in touch with you and seek your consent.

All personal information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted using Secure Socket Layer/Transport Layer technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted from our site and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access. We apply a ‘Privacy by Design’ approach to protecting your personal information in order to promote privacy and data protection compliance from the start.


You have the right to ask us not to process your personal information or to restrict the purposes for which we may process your personal information. However, if you have an account or membership with us and you withdraw your consent then we reserve the right to suspend or terminate your account or membership.
If you consented to us collecting and/or processing your personal information but you change your mind then you can get in touch with us about erasing the personal information we hold about you.

Please be aware that, even if we receive a request from you to delete your personal information, it may be that we cannot entirely remove all of your personal information. This is usually because we have a legitimate interest to hold onto some of that personal information, for example, if you have an ongoing contract with us, there are outstanding payments due by you to us, the personal information relates to a third-party, or we have a legal obligation to retain some or all of your personal information – but we’ll let you know.


The legislation gives you the right to access a copy of the personal information that we hold about you.
In order to request a copy you need to submit a request – details on how to get in touch can be found at the bottom of this page. However, please remember that certain types of data cannot be disclosed to you as part of your request. For example, we cannot disclose information to you which identifies another individual or information that may be subject to legal professional privilege. In many cases we may be required to redact some of the documentation that you receive in order to comply with the legislation.

Additionally, we can’t just release your personal information to anyone. We can only release your personal information to you or an authorised third party who can demonstrate that you consented to have your personal information released – this is a legal requirement. Therefore, it is important for us to ensure that we confirm your identity before we can release any personal information.


If you do not consent to us collecting your personal information then we cannot guarantee the full functionality of our site, provide you with account or membership services, and cannot be held responsible or liable to you for any reduction or restriction in access to our site or any of our other services.

Our site may, from time to time, contain links to and from the sites of our partners and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these sites.


Depending on how you engage with us it may be necessary for us to store your personal information for shorter or longer periods of time. Either way, we will only store your personal information for a legitimate and lawful reason.
You can find details on how long we may hold onto your personal information on our Retention Policy which can be found here.



We may need to change this Privacy Policy if it’s necessary for legal reasons or to reflect changes to our site and services. In any case, the provisions of this Privacy Policy may be changed without prejudice to your rights. When we change our Privacy Policy we will make the updated Privacy Policy available on our site, communicate the changes to you, and we will also update the “Last Updated” date.

Once we change our Privacy Policy, it will become legally binding on you 30 days after we post it on our site and/or contact you by means such as e-mail or post. During that period you’re welcome to contact us if you have questions about the changes.

If you don’t agree with our changes to the Privacy Policy (regardless of whether you get in touch with us) then unfortunately we may need to restrict or limit your use of the parts of our site, your account, or membership that require your personal information in order for us to deliver services to you or engage with you. We’re sorry we have to say that, but we hope you’ll appreciate that in order for certain parts of our site to work properly and in order for us to identify you in connection with our services we need to have everyone using our site and our services under the same rules instead of different people having different rules – that’s why we encourage you to get in touch with us if you have queries.


This Privacy Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of your personal information. However, we are happy to provide additional information or explanation needed.

If you have any questions, comments or requests regarding our Privacy Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries are addressed to:

Duncan Cumming
Dyslexia Scotwest
25 James Watt Road
G62 7JX
United Kingdom


Telephone: 0141 357 5700


If you are not satisfied with the way that we have handled any of your requests or queries relating to our use of your personal data then you can contact the Information Commissioner’s Office at The Information Commissioner’s Office is the statutory body responsible for overseeing data protection legislation and law in the United Kingdom.