Retention Policy

Last Updated: 23/08/2018
Thank you for visiting Dyslexia Scotwest.

Your privacy is important to us. This Retention Policy is where we explain to you how long we may retain personal information, whether that information is collected when you visit our site, donate, contact us by telephone or e-mail, or become a member of Dyslexia Scotwest.

This policy should be read together with our Privacy Policy and Cookie Policy which together with this Retention Policy describe the manner in which we handle your personal information when you visit our site.
We have divided our data protection policies into three separate documents:

1. Our Privacy Policy
   You can find our Privacy Policy here which explains generally how we collect, use, store, and protect your personal information when you visit our site.
2. Our Cookie Policy
   Our Cookie Policy is available here and explains more about how we may collect personal information about you via cookies (it also explains what cookies are).
3. Our Retention Policy
   Our retention policy, which is this document, explains how long we may hold onto personal information collected or processed by us when you visit our site.

If you have any questions please do not hesitate to contact us at dataprotection@dyslexiasw.com or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.

WHO WE ARE

We are Dyslexia Scotwest. We are registered in Scotland as a private company limited by guarantee. Our company number is SC169576 and our registered office is at 182 Bath Street, Glasgow, G2 4HG, United Kingdom.
But, for the purposes of this Privacy Policy, it’s just easier if we refer to ourselves as “we”.
PURPOSE OF THIS DOCUMENT

The purpose of the Retention Policy is to explain what personal information we may collect about you when you visit our site, interact with our online services, become a member of Dyslexia Scotwest, donate to us, contact us by telephone or e-mail and the purpose of that collection, and how long we store that personal information for.

Our Retention Policy is broadly divided into four (4) sections:

• Our website;
• Cookies;
• Membership; and
• Telephone helpline.

Depending on how you interact with our site and our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have become a member or registered on our site.
The types of personal information that we collect, its purpose, and retention period is detailed in the tables below.

OUR WEBSITE

The following details the personal information that we may collect about you on our site located at www.dyslexiasw.com

Type of Personal Information

We may collect your first name when you send a message to us via our website or if you contact us by e-mail. We may also ask for this information if it is related to your query.

We may collect your last name when you send a message to us via our website or if you contact us by e-mail. We may also ask for this information if it is related to your query.

We may collect your e-mail address when you send a message to us via our website or if you contact us by email. We may also ask for this information if it is related to your query.

We may collect your landline or mobile number via our website or if you contact us by e-mail. We may also ask for this information if it is related to your query.

We may collect your address when you send a message to us via our website or if you contact us by e-mail. We may also ask for this information if it is related to your query.

All information is collected for one month from the period when either Dyslexia Scotwest contacted you, or you last contacted us.

COOKIES

You can find more information about the types of cookies that we use and their purpose by visiting our Cookie Policy.

We use Google analytics for the purposes of tracking, which expire after 30 days.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.

You can find out more about changing cookie settings on your computer by visiting http://www.allaboutcookies.org/manage-cookies/.

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your device automatically. Each time you visit our site you start a new “session”. When you leave our site the session ends. The expiry period of a cookie will usually run from the date of the most recent session. This means that, each time you visit our site, the expiry period for those cookies may reset.

It is important to understand that when a cookie is placed on your device it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

MEMBERSHIP

This table details the personal information and we may collect about you when you become a member of Dyslexia Scotwest:

Type of Personal Information

We will use your personal data for the purposes of maintaining your Membership with us, including ensuring that your membership is valid, and in order to keep in touch with you about our events, functions, and goings-on.

We will use your personal data for the purposes of maintaining your membership with us, including ensuring that your membership is valid, and in order to keep in touch with you about our events, functions, and goings-on.

We will use your personal data for the purposes of maintaining your membership with us, including ensuring that your membership is valid, and in order to keep in touch with you about our events, functions, and goings-on.

We will use your personal data for the purposes of maintaining your membership with us, including ensuring that your membership is valid, and in order to keep in touch with you about our events, functions, and goings-on.

We will use your personal data for the purposes of maintaining your membership with us, including ensuring that your membership is valid, and in order to keep in touch with you about our events, functions, and goings-on.

We will use your personal data for the purposes of maintaining your membership with us, including ensuring that your membership is valid, and in order to keep in touch with you about our events, functions, and goings-on.

We will retain the above personal information for as long as you maintain a Membership with Dyslexia Scotwest. In the event that your Membership expires then we will remove your personal data the month following expiry of your Membership.

TELEPHONE HELPLINE

This table details the personal information that we may collect about you when you contact our telephone helpline:

Type of Personal Information

We use this information to enable us to contact you and provide you with information and support.

We use this information to enable us to contact you and provide you with information and support.

We use this information to enable us to contact you and provide you with information and support.

We will retain the above personal data if you contact us by telephone for a period of one month after you contacted us – we may transcribe this information in our Client Relationship Management System or we may anonymize it.

MARKETING AND OTHER COMMUNICATION

We do not use any of the personal information collected from our site or that you may pass to us, for any marketing purposes. If you have requested that we get in touch with you then we will only use your personal information to assist us in answering your query.

CHANGES TO OUR RETENTION POLICY

We may need to change this Retention Policy if it’s necessary for legal reasons or to reflect changes to our site and services or the purposes for which we may wish to collect and process your personal information. In any case, the provisions of this Retention Policy may be changed without prejudice to your rights. When we change our Retention Policy we will make the updated Retention Policy available on our site and we will also update the “Last Updated” date.

Once we change our Retention Policy, we will use our reasonable efforts to inform you. This may include asking you to agree to the updated Retention Policy before we process further information about you or it may require us to suspend access to parts of our site until you agree to the updated Retention Policy – we will only restrict access to parts of our site where we deem it is necessary for us to collect or process personal information about you. If you have an account on our site then we may reset your login and seek new consent if there is a change in the purpose or duration that we retain your personal information and/or if you are a member of Dyslexia Scotwest then we may contact you by e-mail or by post in order to provide you with our latest retention policy and seek new consent.
You’re welcome to contact us if you have questions about the changes.

CONTACT US

This Retention Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our retention of your personal information. However, we are happy to provide additional information or explanation needed.

If you have any questions, comments or requests regarding our Retention Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries are addressed to:

or

dataprotection@dyslexiasw.com

or
Telephone: 0141 357 5700